You lost something important while travelling in Japan.
You’re not sure who to contact, and making an enquiry in Japanese is difficult.
See related support — You lost something important while travelling in Japan.Closer to Japan.
Need help with something in Japan?
Tell us what you need help with. We’ll work out the next step with you and move it forward.
The initial check of whether we can help is free.
Written enquiries are welcome in your preferred language. We may use translation tools to understand your message and reply.
YOUR JAPAN-SIDE DESK
REAL-LIFE SITUATIONS
For moments like these.
For people overseas, visitors to Japan, and businesses that need someone to act on the Japan side.
A product you bought in Japan has stopped working.
You want to use the manufacturer’s warranty or repair service, but it’s hard to arrange from overseas.
See related support — A product you bought in Japan has stopped working.
You need an answer from a Japanese company.
You need to confirm stock, prices, lead times, or trading terms, but don’t have a contact on the Japan side.
See related support — You need an answer from a Japanese company.Hotel found your item but cannot ship overseas? ↗ · Japanese company not replying to your email? ↗
Need to contact a Japanese company? ↗ · Need help with a warranty or repair? ↗
Lost something in Japan? Explore lost-item help ↗ · Lost something in Takayama? See how we can help ↗ · Lost something in Shirakawa-go or on a bus? ↗
HOW WE CAN HELP
Here’s what we can help with.
Choose the closest match. If you’re not sure where your request fits, you can still ask us.
01
Contact Japan
Remote enquiries by phone or email.
- Ask a store about stock or opening hours
- Contact a lost-property office
- Confirm required documents with a service provider
See more examples — Contact Japan
- Follow up on an unanswered email
- Check booking or collection procedures
02
Local Checks & Visits
Physical visits to places in Japan.
- Visit a store or facility to check a situation
- Confirm details in person at a location
- Take photos where permission is given
See more examples — Local Checks & Visits
- Visit an agreed site and report observations
- Check on-site access or facilities before a visit
03
Warranty & Repair
Help moving a Japanese warranty or repair case forward.
- Check warranty eligibility with the manufacturer
- Ask about repair estimates and procedures
- Follow up on repair progress
See more examples — Warranty & Repair
- Confirm which documents or product details are needed
- Check return and collection arrangements
04
Business & Supplier Support
Enquiries to Japanese companies and suppliers.
- Check stock and prices
- Confirm minimum order quantities (MOQ) and lead times
- Ask about trading terms
See more examples — Business & Supplier Support
- Request product specifications or a quote
- Follow up on business enquiries
05
Other Requests
A starting point for other Japan-side needs.
- Work out which Japanese contact to approach
- Clarify a request spanning several categories
- Check whether an unusual request is feasible
See more examples — Other Requests
- Discuss a case that needs several points of contact
- Explore support for a hotel, ryokan, or ongoing business need
OUR APPROACH
From your request to action in Japan.
We clarify your situation, then handle the enquiries, checks, procedural steps, and on-site help your case needs, within the agreed scope.
- STEP 1
Tell us about your case
Tell us what’s happening and where you need help. The initial Case Fit Check is free.
- STEP 2
Confirm the work and price
We agree on the tasks, scope, and price before work starts.
- STEP 3
We act on the Japan side
We carry out the agreed enquiries, checks, procedural steps, and any necessary on-site support.
OUR BASE IN JAPAN
- Gifu | Our base
- Tokai | Strong on-site support
- Surrounding Chubu | Easy to reach
- Wider area | Task-dependent support
- Across Japan | Ask about more distant visits
Colors indicate relative ease of on-site response from Gifu. They are not service boundaries or travel-time estimates.
Based in Gifu, agile across Tokai and Chubu. Ask us about on-site help anywhere in Japan.
Japan Neighbor is based in Gifu, handling checks, communication, and on-site tasks in Japan. Our location is particularly well suited to work involving travel and visits across Tokai and Chubu.
Remote checks and enquiries are available nationwide. On-site visits elsewhere in Japan can also be discussed, depending on the task, schedule, and travel costs.
Need someone in Gifu to make a local check? Explore our local help and verification.
PRICING
Only the help you need. Agreed in advance.
We start by reviewing your request for free.
If paid work is needed, we explain the scope and price and begin only after you agree.
All prices include tax.
All prices are in Japanese yen (JPY). Your payment provider may display or convert the amount in your local currency.
Start here
Case Fit Check
Free
We review your request, confirm whether Japan Neighbor can help, and explain what kind of support may be needed next.
For straightforward requests
Quick Japan Contact
JPY 3,300+
A simple check with one contact, plus a report of the result
A straightforward phone or email enquiry to a Japanese shop, company, manufacturer, or facility.
When your case needs assessment
Case Assessment
JPY 3,300
Straightforward requests do not need this step.
We review your documents and situation, then identify the relevant contacts, procedures, and way forward.
If you then proceed to support priced at JPY 8,800 or more, the full JPY 3,300 paid for Case Assessment is deducted from that total fee.
Payment example (JPY 8,800 total)
- Total case fee
- JPY 8,800
- Already paid for assessment
- JPY 3,300
- Remaining payment
- JPY 5,500
Putting the plan into action
Japan-side Action
JPY 8,800+
Coordinating multiple contacts or procedures toward one goal
For example, checking on a lost item, arranging repair procedures, or contacting several companies.
Local Action
JPY 13,200+
One nearby visit, the checks agreed in advance, and a report of the results
On-site checks, photographs, visits to shops or facilities, and checking or collecting items.
Visits farther away or to multiple locations are quoted in advance.
Necessary expenses such as travel, parking, and shipping are advised separately.
Extended Case
JPY 16,500+
Ongoing support over multiple days, including waiting for replies and checking again
Repeated communication, follow-up after a reply, and tracking the progress of procedures.
Complex / Business Case
Individual quote
We provide a quote in advance after reviewing the task, scope, visit locations, and timeframe.
We explain the price in advance.
If the scope expands and additional fees are needed, we check with you before proceeding.
Clear expectations, before we begin.
Prices agreed in advance
We explain the work and price, and start paid work only after you agree.
Only the help you need
You don’t need to commit to every stage or the entire case.
Changes discussed first
If extra work or fees are needed, we check with you before proceeding.