Disclosure under Japan’s Act on Specified Commercial Transactions
- Service name
Japan Neighbor
- Service provider
早川 恵三
- Trading name
Treasure chest
- Responsible operator
早川 恵三
- Address
We will disclose our address without delay upon request.
Please request disclosure through the contact form.- Telephone number
We will disclose our telephone number without delay upon request.
Please request disclosure through the contact form.- Contact
Please use the contact form on this website.
A dedicated email address will be published once it is ready.- Service fees
Prices listed on this website or an estimate provided in advance for your case.
We present the total amount you will pay before a contract is formed.- Additional expenses
Depending on the case, travel, parking, rail or air fares, accommodation, postage, packing, administrative fees and other necessary expenses may apply.
When needed, we explain the amount, calculation method or estimated amount before the contract is formed.- Payment methods
We accept credit card payments through Stripe.
Other methods may be individually agreed.- Payment timing
After you confirm the work and fees, payment is generally required before work begins.
- Service delivery timing
After confirming payment, we begin according to the scope and schedule agreed in advance for your case.
- Free enquiries
Submitting the enquiry form and checking whether we can help do not incur a charge.
Submitting the form alone does not create a paid contract.- Applications and contract formation
We explain the work, fees and other conditions. After you agree, a paid service contract is generally formed when payment is completed.
- Cancellation and refunds
Service fees are generally refunded before work begins, excluding non-cancellable expenses already incurred.
After work begins, fees for work already started or completed and expenses already incurred are not refundable.
Specific cancellation conditions and amounts for each case are presented in the estimate where necessary.- Cancellation of local visits
For cases where conditions differ after departure, arrival or other stages, we specify the cancellation conditions and amounts for each stage in the estimate.
- Outcomes
Fees are for carrying out the agreed work. Unless specifically agreed, we do not guarantee third-party replies, recovery of lost items, approval of warranty or repairs, or any other particular outcome.
- Areas served
Remote checks and enquiries cover all of Japan.
Local visits can also be arranged throughout Japan depending on the case, schedule and travel costs.