Privacy Policy

1. Information we collect

We may collect the following information:

• Your name
• Email address
• Enquiry details
• Type of help, preferred timing and related URLs
• Email and other communications with the Service
• Documents, photos and transaction or shipping information needed to carry out your request
• Payment information, such as payment status, amounts and transaction identifiers
• Technical information automatically collected when using the service, such as IP address, browser information and referring pages

2. How we use information

We use the information we collect to:

• Review your enquiry and assess whether we can help
• Respond to enquiries
• Explain estimates, prices and proposed work
• Carry out the work you request
• Process payments, refunds and other necessary transactions
• Communicate about and manage the progress of your case
• Prevent misuse, harassment and spam
• Improve the service and operate it securely
• Meet legal requirements

3. Enquiry form

Our enquiry form uses Formspark.

Information submitted through the form is transmitted and processed through Formspark for the Service.

We aim to collect no more personal information than necessary.

4. Information not to enter in the form

Please do not enter the following information in the enquiry form:

• Credit card numbers or other payment details
• Passport numbers or identity document numbers
• Detailed health or medical information
• Criminal history information
• Biometric information
• Significant personal information about minors
• Other sensitive information unnecessary at the enquiry stage

If we need additional documents to proceed with your request, we will explain an appropriate way to provide them separately.

5. Payments

We use external payment services such as Stripe for paid services.

Payment information such as credit card numbers is generally processed directly by the payment provider. The Service does not store full card numbers.

We may receive information needed for our work, such as payment amounts, status and transaction identifiers.

6. Service providers

We may outsource form submissions, payments, email, hosting and other operations to external providers to the extent necessary to deliver our service.

When using providers, we aim to exercise necessary and appropriate oversight according to the information handled and the services involved.

7. Disclosure to third parties

We do not provide personal data to third parties without your consent, except where required or otherwise permitted by law.

To carry out your request, it may be necessary to share your information with Japanese companies, shops, facilities, public authorities or other parties you have asked us to contact.

In such cases, we handle the information only to the extent necessary for the purpose of your request.

8. Retention

We retain information for as long as needed to respond to enquiries and requests, maintain transaction records, meet legal obligations and address disputes. We appropriately delete information once it is no longer needed.

We also manage submissions stored in Formspark so they are not retained beyond what is necessary for our work.

9. Security

We aim to implement reasonable and necessary safeguards to prevent unauthorised access, disclosure, loss or alteration of personal information.

10. Access, correction and deletion

If you wish to request access, correction, suspension of use or deletion of your personal information held by the Service under applicable law, please contact us through the enquiry form.

We will verify your identity and respond in accordance with the law.

11. Cookies and analytics

Technical information necessary to operate the website may be collected.

If we introduce advertising tracking, analytics services or other systems that require changes to this policy, we will update it.

12. Changes to this policy

We may change this policy to reflect changes in laws, our service or the external services we use.

We will clearly announce important changes on this website.

13. Contact

Japan Neighbor
Operator: 早川 恵三
Trading name: Treasure chest

For enquiries about the handling of personal information, please use the contact form on this website.